Privacy Policy

This Privacy Policy is published by TEBHA TRADERS (PRIVATE) LIMITED ("Tebha Traders", "we", "us", or "our"), a company incorporated in Pakistan under the Companies Act, 2017, and its international affiliate TRADOZIO LLC, operating as the USA branch office.

We are the data controllers for the personal and business information collected through this Website (tebhaglobal.com) and through any commercial, trade, logistics, or digital commerce engagements you undertake with us.

• Registered Office: Plot No. 304, Street No. 03, Baloch Goth, Block No. 5, Scheme 36, Gulistan-e-Jauhar, Karachi, Pakistan
• Email: Info@tebhaglobal.com
• Phone: +(021) 33380125

Depending on how you interact with us, we may collect the following categories of information:

We do not intentionally collect sensitive personal data (such as health, biometric, or religious data) unless legally required for specific trade or regulatory compliance purposes.

We use collected information for the following purposes:

• Service Delivery: Processing trade orders, managing distribution operations, coordinating logistics, and facilitating digital commerce transactions.
• Business Communication: Responding to inquiries, sending order updates, sharing shipment tracking information, and providing customer support.
• Contract Management: Drafting, executing, and managing commercial agreements and trade documentation.
• Regulatory Compliance: Meeting obligations under Pakistani corporate law, customs regulations, tax requirements (including NTN obligations), and applicable US regulations for cross-border trade.
• Website Improvement: Analyzing usage patterns to improve website performance, content, and user experience.
• Marketing (Opt-in): Sending trade updates, service announcements, or newsletters only if you have provided explicit consent.
• KYC / Due Diligence: Verifying the identity and legitimacy of business partners, clients, and suppliers as part of our compliance obligations.

We process your personal data on the following legal grounds:

• Contract Performance: Processing is necessary to perform a contract with you or take steps at your request prior to entering a contract.
• Legal Obligation: Where processing is required to comply with Pakistani law, US regulations, or international trade requirements.
• Legitimate Interests: For operational efficiency, fraud prevention, and maintaining business relationships, where these are not overridden by your privacy rights.
• Consent: Where you have given us explicit consent (e.g., to receive marketing communications). You may withdraw consent at any time.

We do not sell, rent, or trade your personal information. We may share your data in limited circumstances:

• Group Companies: Between Tebha Traders (Private) Limited and Tradozio LLC for the purposes of cross-border operations and service delivery.
• Service Providers: Third-party vendors assisting with logistics, IT, payment processing, or warehousing, who are contractually bound to protect your data.
• Marketplace Platforms: Amazon, eBay, or other digital commerce platforms where data sharing is necessary to process orders made through those channels.
• Government Authorities: Where required by law, court order, or regulatory authority (e.g., FBR, customs authorities, SEC Pakistan, or US regulatory agencies).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where recipient entities agree to be bound by this Privacy Policy.

As a company operating across Pakistan and the United States, your data may be transferred between these jurisdictions as part of normal trade and logistics operations.

When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Contractual clauses binding receiving parties to equivalent data protection standards.
• Compliance with applicable cross-border data regulations in both Pakistan and the United States.
• Limiting data transfers to what is strictly necessary for fulfilling the commercial purpose.

We retain personal and business data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. General retention periods include:

• Trade & transaction records: 7 years (in compliance with Pakistani tax and corporate law).
• Contractual documents: Duration of the contract plus 5 years.
• Marketing communications data: Until consent is withdrawn.
• Website analytics data: Up to 24 months.
• Inquiry / contact records: Up to 2 years from last interaction.

After the applicable retention period, data is securely deleted or anonymized.

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze traffic. Types of cookies we use:

• Essential Cookies: Necessary for the Website to function correctly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Website (e.g., Google Analytics). Data is aggregated and anonymized.
• Functional Cookies: Remember your preferences and settings to improve your experience.
• Marketing Cookies: Used only with your consent to show relevant content or advertisements.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

Subject to applicable law, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at Info@tebhaglobal.com. We will respond within 30 days of receiving your request.

We implement appropriate technical and organizational measures to protect your personal and business data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Secure HTTPS encryption for all Website communications.
• Access controls limiting data access to authorized personnel only.
• Regular security reviews of our systems and processes.
• Confidentiality agreements with all employees and contractors handling personal data.

While we take all reasonable steps to protect your data, no system is completely immune to risk. In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by applicable law.

Our Website and services are directed exclusively at businesses and professionals. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

If you believe a minor has submitted personal information to us, please contact us immediately at Info@tebhaglobal.com and we will take steps to delete such data promptly.

If you have any questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint about how we handle your personal data, please contact our Privacy team:

• Company: Tebha Traders (Private) Limited
• Address: Plot No. 304, Street No. 03, Baloch Goth, Block No. 5, Scheme 36, Gulistan-e-Jauhar, Karachi, Pakistan
• Email: Info@tebhaglobal.com
• Phone: +(021) 33380125